eBay’s policies generally require buyers to return an item in order to receive a refund. If a buyer claims that the item is not as described or is damaged, they may be asked to provide evidence such as photos or return the item to the seller. In most cases, the buyer is responsible for return shipping costs.
However, there are situations where eBay’s Money Back Guarantee may come into play. If a buyer doesn’t receive an item or if the item received is significantly different from the seller’s description, eBay may issue a refund to the buyer without requiring a return. This is usually determined on a case-by-case basis, and eBay may step in to resolve the issue.
It’s important for both buyers and sellers to communicate through eBay’s messaging system and to follow the platform’s policies when dealing with disputes or returns. Always refer to eBay’s official policies and guidelines for the most accurate and up-to-date information.